FAQ’s

How does Letterbox Brownies work?

Letterbox Brownies can be bought in boxes of 4, 8 or 16. You simply order online, choose a delivery date*, and then we will send your order via Royal Mail First Class Delivery for free or via Tracked24 delivery at an extra cost. The boxes are designed to fit through a standard UK Letterbox** – so nobody needs to be home to sign for the delivery. This means the recipient will come home to a nice surprise waiting on their doormat!

*We will do our best to deliver on the chosen date, but unfortunately this cannot be guaranteed.

**The standard UK letterbox measures 254mm x 38mm

How are the brownies packaged?

Each brownie is individually wrapped to lock in the freshness for as long as possible, and labelled with a colour coded band indicating flavour. The brownies are then packed into a slim line cardboard box, and labelled with information on ingredients and storage suggestions. Your chosen personalised message card will also be included. Then your box is sealed and addressed, before it is sent out.

We are committed to doing our bit to help the environment, therefore all of the packaging we use is recyclable – so when all the brownies have been eaten, simply chuck all the packaging in the recycling bin!

What allergens are in the brownies?

All of our standard brownies and blondies contain gluten, eggs and dairy as active ingredients. 

All brownies and blondies are made in a kitchen that uses nuts, therefore there may be nut traces present.

We are working on vegan and gluten free options.

How long will it take for my brownies to arrive?

We send our boxes out 1-2 days before your selected delivery date via Royal Mail First Class Delivery or Tracked24 delivery.

(During peak times, including Christmas and Easter, expected delivery times can be slightly longer than usual.)

*COVID19 UPDATE: Throughout the pandemic, delivery delays are a possibility*

Will my brownies definitely arrive on the chosen Delivery Date?

Unfortunately we cannot guarantee any delivery date. We can only use your chosen date as a best aim for delivery.
We will dispatch all orders 2 days before the chosen delivery date as our boxes generally arrive within 1-2 days.
We would strongly suggest selecting the Tracked Delivery Option at checkout if you wish to stay updated on your orders journey.

(Please bear in mind at peak times, including Christmas and Easter, expected delivery times can be slightly longer than usual. )

How long will my brownies last?

Our brownies are best enjoyed within a week of receiving your box. However, if you are somehow able to resist eating all your delicious brownies within a week (we’re sure you won’t be able to!), they will easily last up to 3 weeks if kept in the fridge.

How many servings are in each box?

The brownies can be bought in boxes of 4, 8 or 16. Each brownie measures approximately 3” by 2” and are just over half an inch deep. Chocoholics may want to eat a whole box in one sitting, but we recommend that each individual brownie is a satisfying serving for one person.

I want to order more than 5 boxes – what is my best option?

Letterbox Brownies boxes can be purchased individually, however if you have a number of lucky recipients in mind to receive a box, you may be better off looking at our Multi buy options. This is a great option for businesses looking to send small and special gifts to clients.

Can I cancel my order?

As each box is a made-to-order product, we reserve the right not to allow cancellations. However, if you cancel within 12 hours of placing the order, we will be able to cancel your order. Your cancellation request must be sent in writing to our email address info@letterboxbrownies.com within 12 hours of purchase.