FAQ's

We advise that our brownies and blondies are best enjoyed within 1 week of delivery. However, if stored covered in the fridge they can last up to 2 weeks. Our cookies and other bakes have a shorter shelf life and we would recommend they are best enjoyed within 1-3 days of delivery.

You can order a box of brownies directly through the website by browsing our Shop to see what is available. If you would like to place an order of multiple boxes, please email us directly as we can offer discount pricing when buying in bulk. Our email address is info@letterboxbrownies.com

If you wish to cancel your order you must notify us within 8 hours of placing your order. For full details on cancellation and refunds, please see our policies page.

Orders placed before 4pm Monday to Friday will be dispatched the following working day via Royal Mail Tracked24 delivery. The estimated arrival time of Tracked24 is 24-48 hours from time of dispatch.

Many of our products do not contain nuts as an active ingredient, however as all items are made in an environment that handles nuts there is a very small chance of cross-contamination, and therefore these items would not be suitable for anyone with a severe nut allergy. Individual products will list if they have been made using nuts.

As gluten free items must be made in an environemtn that is compeltely free of gluten, we cannot claim to offer any gluten free items. However we do occasionally have 'No-Gluten' goods available in our online shop. 'No-Gluten' items are made using gluten free flour, and do not contain any active ingredients that contain gluten BUT as they are made in an environment that handles gluten there is a very small chance of cross-contamination, and therefore these items would not be suitable for anyone with a severe gluten allergy.

We do not have any vegan products to offer at the moment.